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Terms of Service

Effective Date: August 12, 2026

1. Agreement to These Terms

These Terms of Service (the "Terms") are a binding agreement between WCO Endeavors LLC, doing business as BOLT XLR ("BOLT XLR", "we", "us"), and the company or individual subscribing to the service ("you", "Customer"). By creating an account, accessing, or using the BOLT XLR platform (the "Service"), you agree to these Terms on behalf of yourself and the business you represent, and you confirm that you have authority to bind that business. The Service is intended for business use, not for personal, family, or household purposes.

2. The Service

BOLT XLR is a software platform that helps restoration companies manage jobs, track costs, document field conditions, and run related workflows. The Service is a data management tool. It is not a substitute for professional restoration judgment, licensed engineering, accounting, tax, legal, or payroll advice, and it does not certify compliance with any industry standard.

3. Accounts and Access

  • Account Information: You must provide accurate, current information when signing up and keep it up to date, including billing details and a valid business address.
  • Credentials: You are responsible for safeguarding login credentials and for all activity under your account. Notify us promptly of any unauthorized use.
  • Users and Seats: Each plan includes a set number of users. You may add users as a paid add-on, up to the included-user count of the next plan tier; to grow beyond that number, you must upgrade to the next plan tier. Accounts and seats may not be shared between individuals.

4. Subscriptions, Billing, and Add-ons

  • Plans: The Service is sold as a subscription, billed monthly or annually in advance through our payment processor, Stripe. There are no setup fees.
  • Add-ons: Optional add-ons (such as AI packages, additional users, and additional file storage) are billed monthly and may be added or removed at any time. Changes take effect for the next billing period unless otherwise stated at purchase.
  • Plan Changes: You may upgrade or downgrade your plan at any time, including downgrading if you no longer need as many users. Downgrades take effect at the start of your next billing period, and your user count and storage must fit within the new plan's limits (including any paid add-ons) at that time.
  • Automatic Renewal: Subscriptions renew automatically at the end of each billing period until canceled. You authorize us and Stripe to charge your payment method on file for renewals and add-ons.
  • Taxes: Prices are exclusive of taxes. Applicable sales tax or similar charges are calculated based on your billing address and added to your invoice where we are required to collect them. This currently includes customers with billing addresses in Texas and Arizona; other jurisdictions may be added as our collection obligations change.
  • Price Changes: We may change pricing with at least 30 days notice. Changes apply at your next renewal.
  • Nonpayment: If a payment fails and is not resolved after reasonable notice, we may suspend or terminate access to the Service.

5. Cancellation and Refunds

  • Cancel Anytime: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then.
  • Refunds: Except where required by law, payments are non-refundable and we do not provide credits for partial billing periods or unused add-ons.
  • Data Export: For 30 days after cancellation or termination (other than termination for your breach), we will make commercially reasonable efforts to allow you to export your data. After that period we may delete it.

6. Your Data

  • Ownership: You own the data you and your users submit to the Service ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service.
  • Accuracy: Job costs, material prices, labor entries, moisture readings, and similar values are entered by you and your users. We do not verify them, and calculations based on them (including estimates, margins, and payouts) are only as accurate as the inputs.
  • Responsibility: You are responsible for having the necessary rights and consents to upload Customer Data, including photos and information about job sites and personnel.

7. Acceptable Use

You agree not to:

  • use the Service in violation of applicable law or the rights of others;
  • upload malicious code or attempt to probe, disrupt, or gain unauthorized access to the Service or other tenants' data;
  • resell, sublicense, or provide the Service to third parties as a service bureau;
  • copy, scrape, or reverse engineer the Service except as permitted by law.

8. Professional Responsibility

  • Industry Standards: You are responsible for ensuring your work meets applicable professional standards (for example, IICRC S500 drying protocols). The Service documents your data; it is not an automated compliance officer.
  • Payroll and Accounting: Labor totals and accounting exports (including QuickBooks-ready CSVs) must be verified by you before use in payroll, invoicing, or tax filings.
  • Field Decisions: Decisions about drying, demolition, equipment placement, and job completion are yours. Status indicators in the Service are informational only.

9. AI Features

Optional AI features generate content and analysis automatically. AI output may be inaccurate or incomplete and is provided for convenience only. You are responsible for reviewing AI output before relying on it or sharing it with customers, insurers, or other third parties.

10. Intellectual Property

We own the Service, including all software, design, and branding. These Terms do not grant you any rights in the Service other than the right to use it during your subscription. Feedback you provide may be used by us without obligation to you.

11. Third-Party Services

Payments are processed by Stripe under Stripe's own terms. The Service may interoperate with third-party products (for example, accounting software that imports our CSV exports). We are not affiliated with material suppliers or vendors, and purchases from them are solely between you and the vendor.

12. Availability and Changes to the Service

We work to keep the Service available and secure, but we do not guarantee uninterrupted or error-free operation. We may modify, add, or remove features, and we will not materially reduce the core functionality of your plan during a paid term without notice.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14. Limitation of Liability

To the maximum extent permitted by law, BOLT XLR will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption. This includes, without limitation, losses arising from inaccurate estimates or calculations based on user-entered data, secondary damage such as mold or structural issues at job sites, or loss or theft of physical equipment. Our total liability for all claims arising out of or relating to the Service will not exceed the amounts you paid us in the 12 months before the event giving rise to the claim.

15. Indemnification

You will defend and indemnify BOLT XLR against claims arising from Customer Data, your use of the Service in violation of these Terms or applicable law, or disputes between you and your customers, subcontractors, or vendors.

16. Termination

You may stop using the Service at any time. We may suspend or terminate the Service for material breach of these Terms that is not cured after reasonable notice, for nonpayment, or where required by law. Sections that by their nature should survive termination (including Sections 10 and 13 through 18) survive.

17. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will provide notice (for example, by email or in-app) at least 30 days before it takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Governing Law and Contact

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, and any disputes will be resolved in the state or federal courts located in Delaware. Questions about these Terms can be sent to support@boltxlr.com.